Frequently Asked Questions
Your answers at kr18 — right here
Account, deposits and withdrawals, security, and responsible gaming — find clear, straightforward answers to all topics on this page.
FAQ
Frequently Asked Questions
Every day, many players at kr18 want to know about various things — from opening an account to withdrawal timelines, submitting documents, forgetting a password, or keeping their gaming under control. On this page we have brought all those common questions together so you can find answers quickly without having to contact support. If your question is not here, reach out to us via our 24/7 live chat or email.
Account & Login
On the kr18 login page, select the "Forgot Password" option. A verification code will be sent to your registered mobile number or email. Use that code to set a new password. The whole process takes just a few minutes. If you run into any trouble, contact support.
In most cases, this happens when an incorrect password or username is entered. Check whether Caps Lock is on. Several failed attempts in a row may temporarily lock your account — in that case, wait a while or reset your password. Clearing your browser cache and trying again also works many times.
Yes, you can log in from any device. The first time you log in from a new device, an OTP (verification code) may be sent for security purposes. Use that code to confirm your login. If you are logged in on multiple devices at the same time, log out of sessions you are not using to keep your account secure.
No. Under kr18's rules, each player may hold only one account. Opening multiple accounts under the same person's name is not allowed, and if detected, both accounts may be suspended. A second account cannot be opened even by using a different mobile number or email.
To sign up, you need to provide an active mobile number and email address. You must be at least 21 years old. Enter your name and date of birth accurately, as this information is checked at the time of withdrawal. To receive a bonus after registration, your first deposit must be ৳300 or more.
Withdrawals
The minimum withdrawal amount from kr18 is ৳500. Withdrawal requests below this amount will not be processed. First make sure the bonus wagering requirement has been met, as funds earned from a bonus cannot be withdrawn if the conditions are not yet fulfilled.
Usually within 15 minutes to 2 hours the money reaches your bKash, Nagad, Rocket, or Upay wallet. Bank transfers may take a bit longer. Having your account verification completed speeds up the process.
The most common reasons a withdrawal stays pending are incomplete verification or unmet wagering requirements. Go to your profile and check your verification status. If it has been pending for more than 2 hours, let support know via live chat — they will look into it promptly.
Yes, kr18's withdrawal system runs 24 hours a day, 7 days a week. Withdrawals at night or on holidays are generally processed within the same timeframe — 15 minutes to 2 hours. However, for bank transfers, processing time may be longer depending on the bank's own working hours.
No. For security reasons, kr18 only approves withdrawals to a wallet or bank account registered in the player's own name. Funds are not sent to third-party accounts. This rule exists to prevent fraud and to protect you.
Verification & Documents
Verification is usually requested the first time a significant withdrawal is made, or if unusual activity is noticed on the account. In some cases, documents may also be required for a withdrawal after using a bonus. Submitting your documents in advance helps speed up the process later.
kr18 uses SSL encryption to keep all data secure. Documents you submit are used only for verification purposes and are not sold or shared with any third party. Our privacy policy contains more detailed information.
Verification is there to protect players. It confirms that the account holder is genuinely that person, is over 21 years of age, and that no fraudulent activity is taking place. Without verification, withdrawals may be held up, so it is best to submit your documents as soon as possible.
The support team will let you know the reason for the rejection. It usually happens when the photo of a document is blurry, cropped, or expired. Take a clear, full photo of the document in good lighting and submit it again. If the problem persists, let support know via live chat.
Limits & Controls
No. kr18 strictly does not allow access to anyone under 21. Age is verified at registration, and documents may be requested if there is any doubt. If an underage account is identified, it is closed immediately and deposits are returned.
Yes. kr18 offers cooling-off and self-exclusion options. With cooling-off, you can put your account on a break for a set period. With self-exclusion, you can remove yourself entirely for the long term. Contact support and they will help you through the process.
kr18's responsible gaming page has detailed information and links to support resources. Remember, gaming is for entertainment — playing to recover losses is never a solution. Talk to a family member or someone you trust, and seek professional help if needed. kr18 support can also assist with self-exclusion.
Yes, setting a deposit limit is a good way to keep your spending under control. You can set a daily, weekly, or monthly deposit limit through your account settings or via support. Lowering a limit takes effect immediately; raising a limit takes effect after a short delay.
Some common signs are — feeling the urge to play again to recover losses, being unable to stop despite making promises to yourself, spending time on gaming that should go to family or work, or feeling restless when you cannot play. If you notice these signs, take a break and talk to support.
Security & Privacy
Use a password of at least 12 characters that mixes uppercase and lowercase letters, numbers, and special symbols. Avoid easy passwords like your date of birth, name, or "123456". Do not reuse a password you use on another site. Changing your password regularly is a good habit.
Always check the address bar in your browser and make sure the URL is exactly correct. Be cautious of fake domains that use a slightly altered spelling. Instead of clicking a third-party link to log in, type the address directly. kr18 will never ask for your login details through a social media message.
Never. No kr18 staff member or support agent will ever ask for your OTP, password, or bKash/Nagad/Rocket PIN. If anyone asks for this kind of information, it is definitely a scam. If you are suspicious, immediately inform kr18 support via live chat.
Change your password immediately and log out of all active sessions. Then right away inform support via live chat or by email at [email protected]. Support will be able to temporarily secure your account and review any suspicious activity.
Have more questions?
Our support team is ready to help in Bengali and English, 24 hours a day, 7 days a week. Chat directly via live chat or write to us by email — you will get a quick response.
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