kr18's Privacy Policy
Your personal information is of the highest importance to us. This policy describes how kr18 collects, uses, and keeps your information secure.
Introduction & Scope
kr18 ("we", "us", "platform") is an online gaming service operated for users in Bangladesh. This privacy policy explains what information we collect about you when you use our website https://kr18.lat, create an account, or use any of our services — how that information is used, and what steps we take to protect your privacy.
By using our services, you are considered to have agreed to the terms of this privacy policy. If you disagree with any part of this policy, please stop using our services.
What Information We Collect
2.1 Information You Provide
Information you provide directly includes:
- Full name, date of birth, and identity verification details
- Email address and mobile number
- Payment information (bKash, Nagad, Rocket, Upay, bank details)
- Account login credentials (passwords are stored in encrypted form)
- Contact information provided via support chat and email
2.2 Automatically Collected Information
Some information is collected automatically while you use our platform:
- IP address and device identifier information
- Browser type, operating system, and language settings
- Page visit times, duration, and navigation activity
- Information from cookies and similar tracking technologies
- Gaming transactions and session logs
2.3 Information from Third Parties
For identity verification and fraud prevention purposes, we may sometimes receive limited information about you from payment processors or identity verification providers. This information is used solely for account security and legal compliance.
Purpose of Using Your Information
3.1 Service Operation & Improvement
We use your information for the following purposes:
- Creating, verifying, and managing accounts
- Processing deposits, withdrawals, and other financial transactions
- Providing gaming services and bonus offers
- Personalizing your gaming experience
- Analyzing and improving platform performance
3.2 Security & Legal Compliance
We use your information to maintain a safe environment:
- To detect and prevent fraud, money laundering, and other illegal activities
- To prevent unauthorized access to accounts
- To meet applicable legal and regulatory obligations
- For dispute resolution and contract enforcement
3.3 Communication & Support
We use your email and phone number to maintain effective communication with you — such as transaction notifications, account-related updates, and responding to support requests. This information is also used by our 24/7 live chat support and email support ([email protected]) to ensure service quality.
3.4 Responsible Gaming
kr18 gives top priority to responsible gaming. By analyzing your gaming activity data, we can identify potentially problematic gaming behavior and arrange timely support. This process is conducted solely for your protection.
Information Sharing & Disclosure
4.1 We Do Not Sell Your Information
kr18 does not sell, rent, or commercially transfer your personal information to any third party. Protecting your privacy is a core part of our responsibility.
4.2 Service Provider Partners
In certain circumstances we may share limited information with trusted third parties:
- Payment processors (bKash, Nagad, Rocket, Upay, and partner banks) — to complete transactions
- Identity verification services — for account security
- Technology and hosting infrastructure providers — for platform operation
- Gaming software providers — to ensure gameplay functionality
All these partners may use your information only for the designated tasks as directed by us, and are bound to protect your privacy.
4.3 Legal Obligations
We may be legally required to disclose information in the following cases:
- Through a court order or valid legal process
- In response to a lawful request from a government or regulatory authority
- For the investigation of fraud, money laundering, or other serious crimes
- To protect the rights and safety of kr18 or its users
Cookies & Tracking Technologies
5.1 What Cookies Are and Why They Are Used
Cookies are small data files stored in your browser. kr18 uses cookies for the following purposes:
- Essential cookies: Maintaining login sessions and storing security tokens — the site cannot function properly without these.
- Functional cookies: Remembering your preferences, language settings, and personalized experience.
- Analytics cookies: Understanding platform usage patterns and improving our services.
5.2 Cookie Controls
You can disable or delete cookies by changing your browser settings. Keep in mind, however, that disabling essential cookies may prevent some core features of kr18 from working properly — particularly login and payment processes.
Data Security Measures
6.1 Technical Safeguards
kr18 has adopted industry-standard security measures to protect your information:
- All data transfers are secured with SSL/TLS encryption
- Passwords are stored using high-grade encryption — no employee can view them directly
- Payment information is processed in a PCI-DSS compliant manner
- Regular security audits and vulnerability assessments are conducted
- Monitoring systems are active to automatically detect suspicious activity
6.2 Administrative Safeguards
Alongside technical measures, we also protect your information at an organizational level:
- Only authorized staff can access your information, and only when needed for specific tasks
- All staff are trained on privacy and data protection
- A rapid response plan is in place for data breaches or unauthorized access
Data Retention Period
kr18 retains your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations. Specifically:
- Active account information is retained for as long as the account remains active
- Financial transaction records are retained for the period required by legal and regulatory requirements
- After an account is closed or deactivated, unnecessary personal information is deleted or anonymized within a reasonable timeframe
- In cases of disputes, fraud, or legal proceedings, relevant information may be retained for as long as necessary
Your Rights & Controls
Regarding your personal information, kr18 provides you with the following rights. To exercise these rights, please contact our support team.
📋 Right to Access Your Information
You may request to know what information we hold about you. We will provide this information within a reasonable timeframe.
✏️ Right to Correct Your Information
If any of your personal information is incorrect or incomplete, you may request it to be corrected or updated.
🗑️ Right to Delete Your Information
In certain circumstances you may request deletion of your personal information. However, it may not always be possible to delete all information due to legal obligations.
📦 Right to Data Portability
You may request your provided personal information in a structured, commonly used, and machine-readable format.
🚫 Right to Object to Processing
You may object to marketing communications or certain types of data processing. Marketing emails will always include an unsubscribe option.
⚙️ Right to Object to Automated Decisions
If a significant decision about you is made solely on the basis of automated processing, you may request a human review.
Protection of Minors
kr18 is for users aged 21 and above only. We do not knowingly collect personal information from minors. An age verification process is carried out at the time of account registration.
If we learn that a minor has created an account, that account will be closed immediately and the associated information will be deleted. If a parent or guardian believes their child is using our platform, please contact us at [email protected].
Policy Changes & Updates
kr18 reserves the right to amend or update this privacy policy as needed. For significant changes, we will:
- Update the "Last updated" date at the top of the policy
- May send a notification to your registered email for important changes
- May notify you via a popup notice when you access the platform
Continuing to use our services after an update means you are considered to have agreed to the revised policy. We therefore recommend reviewing this policy from time to time.
Privacy Contact Information
If you have any questions or concerns about this privacy policy, or wish to exercise your rights, please contact our support team:
- Get instant help via 24/7 live chat support
- Email: [email protected]
- Support is available in both Bengali and English
After a privacy-related request is submitted, we will respond as quickly as possible. Complex requests may take a little more time to process.
Have more questions?
Our support team is always ready. You can find answers to common questions on the FAQ page, or log in directly and speak with us via live chat.
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