Keep your gaming experience safe
At kr18, we believe entertainment should always be controlled and enjoyable. Our tools and guidelines are here to protect you at every step.
Why responsible gaming matters
Fun with protection at kr18 — our commitment
Online gaming can be an enjoyable form of entertainment — as long as it is done mindfully and within limits. kr18 always wants our users to see gaming purely as a form of entertainment, not as a source of income. Gambling always carries risk, and both winning and losing are possible.
At kr18, we treat responsible gaming as a core principle of our platform. Our goal is not only to entertain you, but also to help ensure your mental and financial well-being. On this page you will find out how to set deposit limits, how to take a time-out, and where to seek help if problems arise.
Please note that playing at kr18 is only for those aged 21 and above. There is no way for minors to open an account or play games. We are committed to keeping our platform safe, fair, and transparent.
Our protection tools
kr18 offers a range of tools to help you keep your gaming in check
Deposit Limit
You can set a maximum daily, weekly, or monthly deposit limit at any time. This prevents you from going beyond your budget and ensures financial security. Reducing a limit takes effect immediately; increasing a limit is subject to a waiting period.
Time-Out
If you feel you need a break, you can temporarily suspend your account for a set period. Time-outs can be chosen from as short as 24 hours to several weeks. During this period, no betting or deposits are possible.
Self-Exclusion
If you are facing a long-term problem, choose the self-exclusion option. Once activated, your account will be completely deactivated for a specified period and any attempt to open a new account will also be blocked. Contact our support team to activate this.
Betting History Review
You can view your betting history and spending details from your account at any time. Analysing your own spending patterns helps you spot when you are going beyond your limits early, making it easier to make the right decisions.
24/7 Support
For any gaming-related issues, contact us via live chat or email. Our support team is available in both Bengali and English, seven days a week, twenty-four hours a day.
Awareness & Training
The kr18 support team is committed to raising awareness about responsible gaming. We are always here to help you identify warning signs and take the right steps.
Recognise the warning signs
Take action immediately if any of the following signs appear
- You are spending more than your set budget and finding it hard to control.
- You are developing a tendency to place more bets to try to recover lost money.
- Gaming is making it difficult to give attention to family, friends, or work.
- You feel restless or anxious when you are unable to play.
- You are having to borrow money or dip into savings to fund your gaming.
- You have to hide how much time and money you are spending from family or friends.
- Repeated attempts to quit gaming have failed.
What to do right now
Take the right steps before the problem gets worse
If you notice any of the above signs in yourself, take action without delay. First, acknowledge to yourself that you need help — that is the most courageous step. Then reach out directly via kr18's live chat or email. Our team will keep your information confidential and immediately activate self-exclusion or a time-out for you.
Remember, gaming is for entertainment — it is not a reliable way to earn money. Every game carries risk and the possibility of losing is always present. So never bet with money you cannot afford to lose.
Talk openly with your family or close ones. Social support can be a great help in dealing with this situation.
Steps to activate self-exclusion
Protect yourself in just a few steps
Contact support
Let the kr18 support team know via live chat or email ([email protected]) that you want to activate self-exclusion.
Choose your duration
Tell us your preferred duration — options range from short-term breaks to long-term exclusion.
Receive confirmation
Our team will confirm your request and deactivate your account for the specified period.
Review when needed
After the period ends, you can reactivate your account if you wish. However, our support team will have a brief conversation with you before doing so.
Core principles of responsible gaming
The path to building healthy gaming habits
Before playing at kr18, set some rules for yourself. Decide in advance how much time and money you will spend on gaming each day or each week. Setting limits is not a sign of weakness — it shows maturity.
Never use gaming as a way to relieve stress or worry. If you are not in a good mood, feeling tired, or under financial pressure, it is better not to play. In that state, decision-making ability is reduced and the tendency to take excessive risks increases.
The kr18 platform has a fair play system in place. Our games are built to recognised technical standards. This means results are entirely random and cannot be predetermined in any way. The outcome of each bet is independent of the previous bet.
Ask yourself a few questions to review your own gaming habits: Am I playing for entertainment or to escape stress? Is my set budget still under control? Am I getting too upset when I lose a game? Answering these questions honestly will tell you whether you need help.
Before using kr18's services, please read our Terms & Conditions and Privacy Policy. For any questions, visit our FAQ section.
The door to help is always open
If you are struggling, you are not alone — we are here with you
Live Chat Support
kr18's live chat support is active 24 hours a day, seven days a week. Immediate assistance is available for gaming issues, account-related matters, or responsible gaming tools.
Support is available in both Bengali and English, so there is no language barrier.
Email Support
Email us for detailed requests or self-exclusion. Our team will respond to your message promptly and take the necessary steps.
All communication is kept completely confidential.
Enjoy safe entertainment at kr18
Let gaming be enjoyable — in a controlled and responsible way. Cricket betting, slots, live casino, and much more await you on our platform.